IAQ Works

I.T.S. Refrigeration & Heating, Inc.

  • 1701 E Grand Ave, Clovis, NM 88101

Summary

I.T.S. is known for its knowledgeable, respectful team and strong commitment to customer service, making them a go-to for many seeking heating and cooling solutions. Customers often praise their promptness, professionalism, and willingness to walk clients through every step of the process, though some have experienced issues with follow-up communication and installation quality. Overall, I.T.S. earns high marks for efficiency and expertise but has room to improve in communication and post-installation support.

IAQ Services

  • Air duct cleaning and sanitizing
  • Air purifier installation
  • HEPA filtration systems
  • Humidity control solutions
  • UV germicidal light installation
  • Ventilation system upgrades
  • Filter replacement services

Strengths

  • Professional and knowledgeable staff
  • Fast and efficient service
  • Respectful and courteous customer interactions
  • Quality installation and craftsmanship

Overall

A trusted local HVAC company known for prompt, knowledgeable, and professional service, with many satisfied customers praising quality installations and responsive support, though some report issues with communication and follow-up on repairs. Most customers recommend them for heating and cooling needs.

Customer Highlights

  • Customers appreciated the professionalism, knowledge, and respectful attitude of the team
  • The business is praised for quick response times and efficient service
  • Some customers expressed concerns about communication and follow-up on ongoing or unresolved issues
  • Quality of installation is generally well-regarded, but occasional mistakes and lack of thorough cleanup were noted

Recommendations

Customers offered strong recommendations, with multiple reviews using phrases like “definitely recommend” and “highly recommend”. One long-term customer of nearly 20 years also described them as the “best in town”.

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