IAQ Works

Universal Air & Heat

  • 501 S Falkenburg Rd suite d-8, Tampa, FL 33619

Summary

This air conditioning contractor has received mixed reviews from customers, with some praising the professionalism and thoroughness of their service, particularly from specific technicians like Victor and Leo. However, there are numerous complaints about poor installation practices, unresponsiveness after service, and difficulties in receiving help for warranty issues, leading to frustration among customers who have experienced lengthy service disruptions and additional expenses due to unresolved problems.

IAQ Services

  • Indoor air quality assessments
  • Air duct cleaning
  • Filter replacement services
  • Humidity control solutions

Strengths

  • Professional and reliable technicians
  • Thorough maintenance services
  • Effective communication and support from some team members
  • Attention to detail in service execution

Overall

A highly criticized air conditioning contractor with numerous complaints about poor installation, lack of support, and unprofessional service. Some customers report satisfactory maintenance work, but many express frustration over unresolved issues and inadequate responses from the company.

Customer Highlights

  • Customers appreciated the professionalism and informative service provided during maintenance jobs
  • There are significant complaints about poor installation leading to water damage and malfunctioning units
  • Many customers expressed frustration over lack of support and communication after the sale
  • Customers were dissatisfied with the high costs for repairs despite existing warranties

Recommendations

Customers report poor installation practices that lead to system malfunctions, water damage, and potential electrical hazards, and also report difficulty getting the company to honor warranties or provide adequate support after installation.

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