IAQ Works

Trane Supply

  • 3401 W D Judge Dr Ste 100, Orlando, FL 32808

Summary

Trane is a well-known supplier in the heating equipment industry, providing a range of HVAC products and OEM parts. While many customers appreciate the quality of Trane’s AC products, there are notable concerns regarding their customer service, particularly in communication and order management, which has led to frustration among users. Continuous issues have been reported, suggesting a need for improvement in service efficiency and customer support.

IAQ Services

  • Air Duct Cleaning
  • Humidity Control Solutions
  • Air Purification Systems
  • Ventilation Services

Strengths

  • High-quality Trane AC products
  • Quick and courteous service
  • Good service at distributors
  • Convenient ordering process

Overall

A heating equipment supplier known for quality products but criticized for poor customer service and long wait times. Customers report dissatisfaction with communication and order handling, despite some positive experiences with product reliability.

Customer Highlights

  • Customers highlighted the quality of Trane AC products
  • Quick and courteous in-person service was appreciated
  • Many customers expressed frustration over poor customer service and long wait times
  • There are complaints about difficulty in ordering parts and lack of accountability with order tracking

Recommendations

Customers reported difficulty with customer service, specifically regarding ordering parts and long wait times, indicating a need for improvement in those areas.

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