IAQ Works

Trane Supply

  • 10592 Balmoral Cir E Suite 2, Jacksonville, FL 32218

Summary

This heating equipment supplier has received mixed feedback from customers, with some praising their friendly service and others expressing frustration over long wait times and inadequate support. While the company clearly has a team that is dedicated to assisting clients, there are notable gaps in communication and customer care that could be improved.

IAQ Services

  • Air quality assessments
  • Air filter replacements
  • Humidity control solutions
  • Indoor air purification systems

Strengths

  • Excellent customer service
  • Helpful and friendly staff
  • Timely service
  • Support for various heating equipment needs

Overall

A heating equipment supplier that has received mixed reviews, with some customers expressing frustration over service delays and communication issues, while others highlight positive experiences with friendly staff and excellent service. Potential customers should be aware of potential challenges in support but may appreciate the positive interactions reported by some clients.

Customer Highlights

  • Customers appreciated the helpfulness and kindness of the staff
  • There were significant complaints about poor customer service and communication delays
  • Some experiences highlighted excellent service during interactions

Recommendations

The business should prioritize consistent customer service, as one review highlighted difficulty getting assistance, while others praised the helpful and kind staff. Improving communication and support for all customers, regardless of warranty status, would enhance the overall experience.

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