IAQ Works

Aspen Air Conditioning

  • 3979 N Dixie Hwy, Boca Raton, FL 33431

Summary

Aspen Air Conditioning has received numerous customer reviews highlighting significant issues with their service reliability and communication. Many customers express frustration over missed appointments and poor follow-up, often experiencing delays and lack of clarity regarding service area coverage. Despite initial appeal, the overall feedback suggests potential customers should cautiously consider their options when seeking air conditioning services.

IAQ Services

  • Air duct cleaning
  • Air quality testing
  • Installation of air purifiers
  • Humidity control solutions

Strengths

  • No notable strengths identified

Overall

A highly unreliable air conditioning contractor with persistent issues in scheduling, customer service, and follow-through on appointments. Customers report significant problems with service quality, installation errors, and inadequate communication, prompting strong recommendations to avoid the company.

Customer Highlights

  • Customers appreciated the initial engagement and consultations offered by the company
  • A common complaint was about the poor customer service, including missed appointments and lack of communication
  • Many reviews mentioned issues with installation quality and equipment malfunction shortly after service
  • Customers expressed frustration with the company’s failure to service their areas as promised

Recommendations

Customers have reported issues with appointment scheduling, including no-shows and misinformation about service areas; therefore, verify service coverage and confirm appointments before relying on this company. Several customers also reported issues with post-installation service and warranty registration, indicating a potential need to thoroughly document all agreements and confirm registration.

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