IAQ Works

Trane Supply

  • 3565 Corporate Ct, San Diego, CA 92123

Summary

At Trane, customers have mixed experiences, with many praising the professionalism of staff at certain locations. However, there are notable concerns about order fulfillment and customer service, with delays reported and difficulties in reaching support. Despite these challenges, some clients still appreciate the dedication of the local team to help contractors and ensure they receive the equipment they need.

IAQ Services

  • Air Quality Assessments
  • Air Purification System Installation
  • Humidification and Dehumidification Solutions
  • Ventilation System Evaluation and Optimization

Strengths

  • Professional and helpful staff
  • Strong support for contractors
  • Willingness to go the extra mile
  • Local availability of parts

Overall

A local HVAC supplier that provides professional service and support, though customer feedback highlights significant delays in order fulfillment and challenges with customer service response times. While some customers appreciate the assistance for contractors, others express frustration with the availability of parts and the purchasing process.

Customer Highlights

  • Customers appreciated the professionalism and willingness to help shown by staff at the business location.
  • There is a common complaint about delays in order arrivals, with many customers experiencing significant wait times.
  • Frustration exists regarding customer service responsiveness, with many finding it difficult to reach staff by phone or email.
  • Customers highlighted the availability of parts through other online retailers as a concern since local purchases are challenging.

Recommendations

Customers report issues with order fulfillment and responsiveness, suggesting improvements are needed in these areas. Consider contacting different locations of the business for potentially better service.

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