IAQ Works

Big City HVAC & Appliance Repair

  • 13879 Via Lactea, San Diego, CA 92129

Summary

Big City HVAC is a contractor specializing in heating, ventilation, and air conditioning services. While some customers have praised their prompt same-day service and professionalism, others have reported issues with communication and unexpected charges. The company offers a range of HVAC services aimed at keeping your indoor environment comfortable and functional.

IAQ Services

  • Air conditioning repair and maintenance
  • Heating system installation and repair
  • Indoor air quality assessments
  • Duct cleaning and sealing

Strengths

  • Same day service availability
  • Friendly and professional technicians
  • Effective problem diagnosis and repair
  • Fair and reasonable pricing

Overall

A reliable local service that provides HVAC repair and maintenance, though experiences can vary significantly; some customers report excellent service and prompt responses, while others express frustration over communication issues and unexpected charges.

Customer Highlights

  • Customers appreciated the same-day service and quick response times for urgent repairs
  • Many highlighted the professionalism and friendliness of the technicians
  • Common complaints included poor communication and lack of follow-through on appointments
  • Some customers were unhappy with unauthorized charges for additional services

Recommendations

Customers consistently gave high recommendations, while others have had negative experiences regarding response time and unauthorized work. Same day service was frequently mentioned as a positive.

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