IAQ Works

John Stevenson Plumbing, Heating & Air Conditioning, Inc.

  • 2748 Loker Ave W, Carlsbad, CA 92010

Summary

John Stevenson Plumbing is a reputable HVAC contractor known for its prompt and professional service. Customers appreciate the team’s friendly demeanor and thorough work, especially during urgent repairs. While most reviews highlight positive experiences with knowledgeable technicians, there are occasional concerns about customer service regarding company policies.

IAQ Services

  • Air duct cleaning
  • HVAC system inspections
  • Indoor air quality assessments
  • Humidifier installation and maintenance

Strengths

  • Professional and friendly service
  • Knowledgeable and skilled technicians
  • Efficient and quick resolution of issues
  • Thorough inspections and recommendations

Overall

A reliable local HVAC contractor known for professional and efficient service, with a strong emphasis on customer satisfaction and technical expertise. However, some customers have experienced issues with company policies regarding transparency in service documentation.

Customer Highlights

  • Customers appreciated the professionalism and friendliness of the technicians
  • Many highlighted the quick response times and efficiency of the services
  • Complaints were noted regarding poor customer service experiences on the phone
  • Some customers felt that pricing was not transparent and experienced high quotes

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend” and one customer even stating they are a “customer for life”. However, be sure to request pictures of any potential issues during the initial evaluation, as providing them later seems to be problematic.

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