IAQ Works

Patrick Riley | Isley’s Cooling, Heating, Plumbing, & Electrical

  • 1850 E Watkins St, Phoenix, AZ 85034

Summary

This plumbing and HVAC company has a mixed reputation based on customer reviews, with many clients praising their technicians for professionalism, detailed inspections, and excellent customer service. Notably, technicians like Zachary and Gavin stand out for their personable nature and commitment to transparency, making customers feel well-informed and valued. However, there are some concerns regarding pricing discrepancies and communication issues, highlighting the importance for potential clients to inquire thoroughly and ensure clarity in service agreements.

IAQ Services

  • Air Conditioner Maintenance and Tune-ups
  • Furnace and HVAC Inspections
  • Filter Replacement
  • Duct Cleaning and Inspection

Strengths

  • Professional and personable technicians
  • Thorough and transparent service
  • Efficient and quick maintenance
  • Great customer service skills

Overall

A plumbing business with a mixed reputation; they are praised for their prompt, courteous, and efficient service, especially in HVAC maintenance, but have also received criticism for overcharging and poor service. Potential customers should weigh both positive and negative reviews when considering their services.

Customer Highlights

  • Customers appreciated the professionalism and personable nature of the technicians
  • The punctuality and efficiency of the service were frequently praised
  • Some customers reported issues with pricing transparency and unexpected charges
  • There were occasional complaints about poor communication and service follow-up

Recommendations

Customers consistently praised the business for timely maintenance follow-up, prompt service, and efficiency. Several reviewers emphasized the professionalism and transparency of the technicians, noting thorough explanations and a lack of pressure to upsell.

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