IAQ Works

Diamond AC and Heating

  • 20801 N 19th Ave #1, Phoenix, AZ 85027

Summary

Desert Diamond’s reputation in the HVAC industry shows a mix of strong customer satisfaction and pockets of criticism. Positive reviews praise their skilled technicians, like Ryan and Leo, for their professionalism, thorough inspections, and effective solutions, especially in identifying issues that others have missed. However, the company’s aggressive cold-calling tactics and occasional lapses in honoring commitments have raised concerns among potential customers. Overall, Desert Diamond earns high marks for technical know-how but may need to refine their customer outreach strategies to maintain a consistently positive customer experience.

IAQ Services

  • Duct Cleaning
  • Aeroseal Duct Sealing
  • Indoor Coil Cleaning
  • HVAC Preventive Tune-Ups
  • AC Efficiency Testing

Strengths

  • Professional and reliable team
  • Thorough and detailed inspections
  • Effective problem resolution, including duct repairs
  • Excellent customer communication and service

Overall

A mixed-performance HVAC contractor with commendable service and professionalism in maintenance and repair, but marred by negative feedback regarding persistent telemarketing calls and unfulfilled service commitments.

Customer Highlights

  • Customers appreciated the thorough inspections and detailed communication provided by the service technicians.
  • The company is highly rated for professionalism and the ability to identify and fix air leakage issues that were previously overlooked by other contractors.
  • Common complaints include frequent cold calls and dissatisfaction regarding the company’s ability to honor service commitments and scheduling.
  • Customers value the excellent service and professional maintenance of HVAC units, contributing to their trust and satisfaction.

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend” and one customer even stating they are a “customer for life”. Customers reported the business found and fixed issues missed by other HVAC companies.

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