IAQ Works

1st Choice Mechanical

  • 23309 N 17th Dr STE 116, Phoenix, AZ 85027

Summary

First Choice Mechanical is an HVAC contractor that has garnered mixed reviews from their clientele. Many customers rave about their knowledgeable technicians, such as Manny and Spencer, who provide detailed explanations and exceptional customer service. However, some clients have reported issues with communication and customer service, indicating room for improvement. While the company demonstrates a commitment to addressing feedback, it shows that they exercise selectivity in the projects they undertake, indicating a cautious approach to potential liabilities.

IAQ Services

  • Air Duct Cleaning
  • Filter Replacement
  • Ventilation Improvements
  • Indoor Air Quality Assessment

As Seen On Our Top-Rated Lists:

Strengths

  • Knowledgeable and friendly technicians
  • Thorough and detailed explanations of services
  • Responsive to customer concerns
  • Great customer service experience

Overall

A local HVAC service with mixed reviews, excelling in customer service and technical knowledge but lacking consistency and professionalism in some interactions. While many commend their thorough work and clear communication, others note issues with professionalism and company policies.

Customer Highlights

  • Customers appreciated the friendly and knowledgeable technicians
  • The company is praised for their great customer service and ability to address customer concerns
  • There are complaints about unprofessionalism and selective business practices, particularly with communication and job selection
  • Reviews mention both quick problem identification and proactive follow-ups

Recommendations

Customers consistently gave high recommendations. The company appears responsive to customer concerns and is willing to make adjustments to ensure satisfaction.

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