IAQ Works

Trane

  • 10555 Westpark Dr, Houston, TX 77042

Summary

This HVAC contractor offers a range of services to ensure that your indoor environment is comfortable and healthy. Customers appreciate their knowledgeable staff and prompt assistance, although there have been some concerns regarding communication. Overall, the business strives to provide quality service and support for all your HVAC needs.

IAQ Services

  • Air duct cleaning
  • Humidity control solutions
  • Air purification and filtration systems
  • Energy recovery ventilation systems

Strengths

  • Excellent customer service – Multiple reviews highlight “Excelente service” and “Wonderful help”.
  • Speedy and knowledgeable support – Customers noted fast assistance and expertise with HVAC specifications.
  • Responsive on-site assistance – One review mentions help while on a work site, showcasing the company’s ability to provide assistance in urgent situations.
  • High customer satisfaction – Positive feedback indicates a general satisfaction with the service provided.

Overall

  • (68 reviews)
A local HVAC contractor that generally provides excellent customer service and knowledgeable assistance, though there are occasional concerns regarding communication and responsiveness. Overall, they are known for their speedy service and helpful staff.

Customer Highlights

  • Customers praised the speedy and knowledgeable service provided by the staff
  • Some reviews mention excellent customer service experiences
  • There are complaints about poor communication, including unreturned phone calls
  • Mixed reviews on in-person service quality, with at least one mention of poor service during store visits

Recommendations

Customers consistently highlighted excellent service, with phrases like “great services” and “wonderful help” noted in reviews. However, there is a need for improvement in communication, as one customer expressed dissatisfaction with the lack of response to phone calls.

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