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IAQ Works

Avatex Service Company

  • 8824 Sandra St, Houston, TX 77016

Summary

Avatex is an HVAC contractor known for its customer service and dedication to quality work. They specialize in air conditioning installations and repairs, working closely with home warranty companies to assist clients effectively. Customers appreciate their honesty, professionalism, and the thoroughness of their services, making them a reliable choice for home comfort needs.

IAQ Services

  • Air conditioning installation
  • Air conditioning repair
  • Maintenance services
  • Indoor air quality assessments

As Seen On Our Top-Rated Lists:

Strengths

  • Professional and reliable team – Customers appreciated the professionalism and efficiency of the crew, particularly highlighting the dedication shown by team members like Jonathan and Victor.
  • Thorough and detailed work – Reviews noted that the installers explained everything clearly and completed tasks thoroughly, ensuring customers understood how to operate new equipment.
  • Responsive customer service – The company has been recognized for their honesty and integrity, even when faced with challenges in the repair process.
  • Punctual service – Many reviews mentioned that installers arrived on time and were respectful while working in customers’ homes.

Overall

A reliable HVAC contractor that provides efficient service and shows a commitment to customer satisfaction, though experiences with appointment scheduling and communication vary. Customers appreciate the professionalism and expertise of their technicians, particularly in challenging situations.

Customer Highlights

  • Customers praised the professionalism and efficiency of the technicians, with specific mentions of Jonathan and Victor.
  • There are several positive comments about the honesty and integrity displayed by the staff, especially with first-time homebuyers.
  • Common complaints include issues with communication and missed appointments, highlighting frustration with service delays.
  • Overall satisfaction is noted with the thorough and respectful service provided during installations and repairs.

Recommendations

Customers consistently gave high recommendations for Avatex, highlighting their professionalism and dedication, with one review specifically mentioning the team’s efficiency and commitment to completing a task in one day. Additionally, clients appreciated the honesty and integrity demonstrated by the staff, underscoring their reliability and customer care.

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