IAQ Works

Birch Heating & Cooling

  • 565 Cedar Cross Rd, Dubuque, IA 52003

Summary

Birch is a highly praised company known for its exceptional customer service and professional staff. Customers appreciate the knowledgeable technicians who provide thorough and prompt service, whether for installations or routine maintenance. The positive experiences shared by clients highlight the team’s ability to ensure satisfaction with various heating and cooling solutions.

IAQ Services

  • Furnace installation and repair
  • Cooling system installation and maintenance
  • Fireplace installation and servicing
  • Routine maintenance checks
  • Water heater repair and servicing

Strengths

  • Knowledgeable and professional staff
  • Excellent customer service
  • Prompt response to service calls
  • Thorough maintenance and installation services

Overall

  • (333 reviews)
A reliable local service known for its expertise in HVAC installations and maintenance, receiving positive feedback for knowledgeable and courteous staff. Customers appreciate the high level of customer service and thoroughness provided during each interaction.

Customer Highlights

  • Many customers highlighted the professionalism and thoroughness of the technicians, especially mentioning Kyle and Reuben.
  • There is a consistent appreciation for the high level of customer service provided by the staff.
  • Customers expressed satisfaction with the installation and maintenance services received, particularly for heating and cooling systems and fireplaces.
  • Promptness and cordiality of the service representatives were frequently noted in reviews.

Recommendations

Customers consistently praised the professionalism and knowledge of the staff, highlighting individuals like Kyle and Reuben for their thoroughness and helpfulness. The positive feedback on customer service and the quality of work, especially regarding installations and maintenance, suggests a strong recommendation for their services.

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