IAQ Works

Service Legends Heating & Cooling, Plumbing & Electrical

  • 6365 NE 14th St BLDG B, Des Moines, IA 50313

Summary

Service Legends is a home service company based in Des Moines, Iowa, known for providing various indoor air quality services. They strive to be professional and helpful, although customer experiences vary regarding pricing and product selection. Many customers appreciate the friendly and thorough service provided by their technicians.

IAQ Services

  • Smoke detector installation and replacement
  • Seasonal air quality checks
  • Home comfort inspections
  • Recommendations for indoor air quality improvements

Strengths

Based on the customer feedback provided, here is an HTML list of the company’s strengths:
  • Professional and friendly staff
  • Thorough inspections and explanations
  • Timely service and scheduling
  • Good recommendations for improvements

Overall

  • (4805 reviews)
A reputable local service known for HVAC maintenance and installation, with many customers praising their professionalism and friendly demeanor. However, some reviews indicate concerns regarding pricing transparency and product quality.

Customer Highlights

  • Customers highlighted the professionalism and friendliness of the technicians, such as Kraig Leslie and Jason, who were described as thorough and helpful.
  • There were positive comments regarding the clear and friendly communication during inspections and service calls.
  • Common complaints included issues with the pricing transparency and concerns about being upsold on products that were not initially requested.
  • Some customers felt taken advantage of regarding the costs of smoke detectors compared to retail prices, leading to dissatisfaction with the overall service value.

Recommendations

Customers consistently gave high recommendations for the professionalism and friendliness of the staff, with multiple reviews highlighting team members like Kenzy and Jason for their thoroughness and clear communication. However, one review indicates caution regarding pricing transparency and inventory issues, suggesting that potential customers should carefully review service agreements.

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