IAQ Works

Ilten’s Incorporated

  • 919 14th Ave SW, Cedar Rapids, IA 52404

Summary

Iltens is a well-regarded HVAC company known for its reliable service and quality installations of heating and cooling systems. Customers have praised the professionalism and expertise of the technicians, as well as the competitive pricing of their services. However, some recent experiences indicate occasional inconsistency in service quality, highlighting the importance of clear communication and problem-solving in their operations.

IAQ Services

  • Furnace installation
  • Air conditioning installation
  • Routine maintenance and repairs
  • Indoor air quality assessments

Strengths

  • Professional and reliable team – Customers praise the outstanding service techs for their mastery and enjoyment of their work, highlighting the professionalism of both the office staff and technicians.
  • Fast response times – Several reviews mention same-day service for HVAC issues, indicating a commitment to quick problem resolution.
  • Competitive pricing – Customers found the pricing to be very competitive compared to other quotes, suggesting good value for services provided.
  • Quality of service – Many customers express satisfaction with the quality of work performed, particularly with the Lennox units installed and the consistent service from technicians over the years.

Overall

  • (59 reviews)
A reliable local service that generally provides excellent HVAC installation and maintenance, with many customers praising their knowledgeable technicians and competitive pricing. However, there are mixed reviews regarding consistency in service quality, with some reports of temporary fixes.

Customer Highlights

  • Multiple customers praised the professionalism and friendliness of the technicians
  • Customers highlighted the competitive pricing compared to other quotes
  • Many reviews expressed satisfaction with the timeliness of service, especially for urgent repairs
  • Some complaints revolved around temporary fixes and inconsistent service quality over time

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend” for the Lennox units installed and citing the professionalism and friendliness of the staff. Additionally, many noted the responsiveness of the service, with one customer appreciating that a repair technician arrived the same day for an AC issue.

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