IAQ Works

The KYA Group

  • 1800 E McFadden Ave, Santa Ana, CA 92705

Summary

KYA Group is a contractor company known for its impressive work and beautiful building designs. However, the customer experience has shown some inconsistencies, particularly regarding communication and project scope, with challenges noted in their responsiveness and clarity around the types of projects they undertake. Despite these concerns, they have been praised for their overall appearance and potential in the contracting industry.

IAQ Services

  • Air quality assessments
  • Ventilation system installation
  • Indoor air pollution testing
  • Humidity control solutions

Strengths

  • Exceptional design and aesthetics
  • Helpful and friendly team interactions
  • Quality construction showcased in their work
  • Capable of handling large residential projects

Overall

A reputable contracting company that offers impressive commercial projects but may struggle with communication and responsiveness for residential inquiries. Customer experiences indicate a mix of positive impressions of their work and dissatisfaction in follow-up service.

Customer Highlights

  • Customers appreciated the professionalism of the team during meetings
  • The company is recognized for its attractive building and premises
  • There were significant communication issues leading to customer frustration
  • Some customers reported that the company was not aligned on the services offered

Recommendations

The business should improve internal communication to ensure consistent information about project types offered. Potential customers should be aware that responsiveness and follow-up could be inconsistent.

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