IAQ Works

NexGen HVAC & Plumbing

  • 73605 Dinah Shore Dr Bldg 100A, Palm Desert, CA 92211

Summary

This HVAC contractor has established a reputation for both excellent and questionable service among its customers. While many appreciate the high-quality installation and friendly technicians, some have expressed concerns about the company’s follow-up service and communication. Overall, customers continue to refer the business to friends and family, indicating a solid base of satisfied clients despite a few negative experiences.

IAQ Services

  • Air duct cleaning
  • Thermostat installation and repair
  • Indoor air filtration systems
  • Dryer vent cleaning

Strengths

  • Professional and courteous technicians
  • High-quality HVAC installations
  • Great customer referrals
  • Responsive customer service

Overall

A reliable HVAC contractor known for excellent service and skilled technicians, although some customers have noted concerns about post-sale support and pricing transparency. Overall, many clients express high satisfaction with their installations and maintenance work.

Customer Highlights

  • Customers appreciated the high-quality service and installation provided by the technicians
  • Many reviews highlighted the long-lasting performance of HVAC systems installed by the company
  • Some customers experienced issues with customer service and follow-up after the sale
  • There were complaints about surprise charges and lack of transparency during the estimation process

Recommendations

Customers consistently gave high recommendations, with multiple reviews stating they would refer friends and family and one mentioning that they recommended to seven friends and family members who all loved the service. Several customers highlight the business’s excellent service and technicians.

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