IAQ Works

NexGen HVAC & Plumbing

  • 23221 Peralta Dr Ste C, Laguna Hills, CA 92653

Summary

NexGen is an HVAC contractor known for providing prompt and professional services to address heating and plumbing needs. Customers appreciate their knowledgeable technicians who offer honest assessments and thorough repairs, although some experiences highlight a disconnect in service quality. Overall, many reviews reflect satisfaction with NexGen’s commitment to customer service and quality workmanship.

IAQ Services

  • Air duct cleaning
  • Ventilation system inspections
  • Indoor air quality testing
  • Furnace and air conditioner maintenance

Strengths

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  • Professional and knowledgeable technicians
  • Prompt and efficient service
  • Exceptional customer service
  • Thorough maintenance and repairs
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Overall

A mixed customer experience with this HVAC contractor, highlighting excellent service and prompt responses for emergency repairs, but also instances of dissatisfaction due to perceived dishonesty and upselling tactics. Overall, the company shows potential for quality work, but some customers advise caution based on their experiences.

Customer Highlights

  • Customers appreciated the prompt and efficient service
  • Many reviews highlighted the professionalism and expertise of technicians
  • Positive experiences included honest assessments and recommendations
  • A few complaints focused on issues with upselling and service quality

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend”. Many customers also praised the honesty and expertise of the technicians.

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