IAQ Works

Haddon Heating and Cooling

  • 135 Mason Cir Suite L, Concord, CA 94520

Summary

Haddon HVAC, once a promising option for heating and cooling solutions, has recently faced scrutiny due to customer complaints about service quality and communication. Many reviews highlight issues with installation, delayed responses, and significant problems with equipment after installation. Despite a change in ownership and attempts to improve service, customers remain hopeful for better experiences with the new management.

IAQ Services

  • Air Duct Cleaning
  • Air Filter Replacement
  • Humidity Control Solutions
  • Indoor Air Quality Testing

Strengths

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  • Professional and trustworthy technicians
  • Friendly and helpful customer service
  • Improvement after management changes
  • Effective repair services
“`

Overall

A business with a history of customer dissatisfaction, particularly concerning installation errors and poor communication, has recently changed ownership and is working to improve service quality. Potential customers should be aware of past issues but may find some recent positive developments in customer service and repair responsiveness.

Customer Highlights

  • Customers appreciated the professionalism and honesty of some technicians
  • Installation work was noted for being courteous and helpful
  • Common complaints include poor communication and delays in service follow-up
  • Customers expressed frustration over refund delays and installation issues leading to further damage

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend” and one customer even stating they are a “customer for life”.

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