IAQ Works

Viking Air Inc

  • 1219 E 21st St Ste C, Yuma, AZ 85365

Summary

Viking Air, an air conditioning contractor, is praised for punctuality, professionalism, and knowledgeable technicians, often resolving issues efficiently and ensuring customer satisfaction. While many commend their prompt and quality service, a notable exception involved a customer experiencing significant water damage from a faulty installation, highlighting the importance of clear communication and accountability. Overall, Viking Air receives high marks for ongoing customer care, with standout mentions for employees like Alfredo, Arron, and Claire who provide superior customer service.

IAQ Services

  • Air Duct Cleaning
  • Air Quality Testing
  • HVAC System Maintenance
  • Air Filtration and Purification
  • Humidity Control

Strengths

  • Professional and knowledgeable technicians
  • Prompt and reliable service
  • Flexible with appointments
  • Excellent customer service

Overall

A reliable air conditioning contractor known for prompt and professional service, with knowledgeable technicians praised for their work quality. However, some negative experiences highlight issues with problem resolution and customer service in specific incidents.

Customer Highlights

  • Customers appreciated the prompt and timely service, often highlighting technicians’ ability to arrive quickly and complete work efficiently.
  • The company is highly rated for their professional and knowledgeable technicians, with several reviews noting the thoroughness and expertise of the service staff.
  • Complaints primarily centered around issues with customer service and handling of problems, particularly when addressing repair-related damages.
  • Many customers value the company’s long-standing reliability and courteous service, frequently expressing satisfaction with ongoing professional relationships.

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend.” Many customers praised the prompt and professional service from technicians, highlighting their knowledge and efficiency in resolving issues.

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