IAQ Works

AM Heat Cool

  • 1684 S Research Loop #502, Tucson, AZ 85710

Summary

AM Heat Cool stands out in the HVAC sector with its exceptional customer service, prompt response times, and dedicated technicians. Clients frequently praise the professionalism and expertise of technicians like Joel and Nick, citing their ability to diagnose and resolve issues swiftly and effectively. Despite occasional hiccups with specific brands like Goodman, the overall feedback highlights AM Heat Cool as a reliable choice for heating and cooling needs, impressing users with transparency, fair pricing, and a focus on ensuring customer satisfaction.

IAQ Services

  • Air Duct Cleaning
  • HVAC Maintenance and Repair
  • Air Filtration System Installation
  • Humidity Control Solutions

Strengths

  • Professional and knowledgeable technicians
  • Prompt and responsive customer service
  • Excellent problem-solving and repair skills
  • Friendly and helpful staff

Overall

A trustworthy local HVAC contractor that excels in prompt, professional service and customer satisfaction, with reasonable prices and reliable maintenance plans. While customer service is highly praised, beware of potential issues with Goodman brand units.

Customer Highlights

  • Customers appreciated the prompt and professional service, including quick responses and efficient problem resolution.
  • The company is highly rated for professionalism and thorough work, with technicians praised for their expertise and friendly demeanor.
  • There is a complaint about the cost of servicing under warranty, particularly for Goodman-branded AC units, though the company handles part replacements efficiently.
  • Value is placed on the customer service and follow-up, with the company often ensuring customer satisfaction even after the service is completed.

Recommendations

Customers consistently gave high recommendations, with multiple reviews using phrases like “highly recommend.” The business is known for its fast response times, reasonable prices, and exceptional customer service.

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